ModusLink offers full-service reverse logistics offerings,
simplifying returns and resulting in client wins and loyalty
WALTHAM, Mass.--(BUSINESS WIRE)--Feb. 20, 2018--
Corporation, a wholly owned subsidiary of ModusLink Global
Solutions Inc. (NASDAQ: MLNK), a leading global provider of digital
and physical supply chain solutions, has been seeing growth and momentum
through its digital commerce sector, and recently has been seeing
increased success in its return management services. This focus on
returns is part of ModusLink’s broader offerings that create
efficiencies and streamlined solutions for customers.
Returning items can often be a major pain point for consumers, leading
them to take their business elsewhere. Customers want the process to be
easy and expect to have the ability to start a return online, print a
return label, drop the package off at a shipping location and receive
their credit via the original payment. Companies expect returns to match
up against the original order, capture data related to that order,
process the appropriate credit and find a way to utilize the returned
product in a way that will recover cost. This is especially stressful
during the months following the busy holiday shopping season.
ModusLink has prioritized the customer experience in this traditionally
impersonal aspect of business, adding value by reducing the percentage
of returned orders up front and, if product is returned, reworking or
testing the product to be used as b-stock. Providing brands with the one
place to handle all parts of an otherwise messy process is greatly
beneficial. Key value adds to this system are:
Reverse Logistics – ModusLink manages customer collections;
swaps and advance replacements; facilitates returns and reporting;
manages returns expectations; and links to financial transactions as
Triage Services – ModusLink determines the best disposition
method upon receipt, either sending the product back to forward
inventory, or on to be repaired, refurbished, dispositioned, recycled
Online Returns – ModusLink offers scalable e-commerce solutions
for online returns and provides customers with a multilingual website
for processing and tracking.
Integrated Returns, Repair and Recovery Services – ModusLink
provides a turnkey post-sale solution that integrates returns, decades
of consumer electronics repair experience and value recovery.
Customer Care – ModusLink’s Contact Center Solution provides
real-time support and troubleshooting.
Service Parts Management – ModusLink combines reverse
logistics, triage repair and fulfillment services in order to provide
its clients with performance combined with an efficient operational
“With our integrated offerings, ModusLink has successfully assisted
customers through all parts of their operations,” said Michel da Silva,
General Manager of eBusiness at ModusLink. “We consider returns
management a key element of our partnerships to be able to contribute to
regeneration of revenue at such a scale.”
More information about ModusLink’s Reverse Logistics and Returns
Management offering is available at https://www.moduslink.com/solutions/returns-management/.
To learn more about how ModusLink has improved demand forecast
accuracy and improved efficiencies in supply chain-related processes by
approximately 15 percent, download ModusLink’s case study: Reverse
Logistics Savings Begin with Demand Planning.
About ModusLink Global Solutions
ModusLink Global Solutions,
Inc. is a publicly-traded diversified holding company (Nasdaq Global
Select Market symbol "MLNK"). Through its wholly-owned subsidiary,
ModusLink Corporation, the Company provides digital and physical supply
chain solutions to many of the world's leading brands across a diverse
range of industries, including consumer electronics, telecommunications,
computing and storage, software and content, consumer packaged goods,
medical devices, retail and luxury, and connected devices. With a global
footprint spanning North America, Europe and Asia-Pacific, the Company's
solutions and services are designed to improve end-to-end supply chains
in order to drive growth, lower costs, and improve profitability.
Another wholly-owned subsidiary, IWCO Direct, is a leading provider of
data-driven marketing solutions that help clients drive response across
all marketing channels to create new and more loyal customers. It is the
largest direct mail production provider in North America, with a full
range of services including strategy, creative, and production for
multichannel marketing campaigns, along with one of the industry's most
sophisticated postal logistics strategies for direct mail.
For details on ModusLink Corporation’s solutions visit www.moduslink.com,
read the company’s blog
for supply chain professionals, and follow on LinkedIn,
For details on IWCO visit www.iwco.com,
read the company’s blog
and follow us on LinkedIn,
This release contains forward-looking statements that address a variety
of subjects including, for example, statements regarding supply chain
solutions. All statements other than statements of historical fact are
forward-looking statements. The following important factors and
uncertainties, among others, could cause actual results to differ
materially from those described in these forward-looking statements:
ModusLink's success, including its ability to reach its revenue, sales
and profitability goals, depends on its ability to execute on its
business strategy as well as the continued and increased demand for and
market acceptance of its services; global economic conditions,
especially in the technology sector, are uncertain and subject to
volatility; demand for ModusLink’s clients' products may decline or may
not achieve the levels anticipated by ModusLink’s clients; and increased
competition and technological changes in the markets in which ModusLink
competes. For a detailed discussion of cautionary statements that may
affect ModusLink's future results of operations and financial results,
please refer to ModusLink's filings with the Securities and Exchange
Commission, including ModusLink's most recent Annual Report on Form 10-K
and Quarterly Reports on Form 10-Q. Forward-looking statements represent
management's current expectations and are inherently uncertain.
ModusLink does not undertake any obligation to update forward-looking
statements made by the company.
ModusLink and ModusLink Global Solutions are trademarks of
ModusLink. All other company names and product names may be trademarks
of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180220005158/en/
Source: ModusLink Global Solutions, Inc.
Katelyn Holbrook, +1-617-426-2222