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|ModusLink Wins 2017 Gold Stevie® Award For Excellence in Sales & Customer Service|
ModusLink’s® Customer Support Capabilities Recognized with Front-Line Customer Service Team of the Year
ModusLink was named the “Front-Line Customer Service Team of the Year” in recognition of its dedicated customer support programs, specifically being honored for the team’s efforts for HERE, an Open Location Platform company that enables people, enterprises, and cities to harness the power of location. ModusLink provides update support to HERE’s digital map services.
ModusLink’s belief is that its customer service employees should be as well-versed in their customers’ products as the end-users are who call with a question or a complaint. This policy ensures callers can automatically speak or chat with someone who knows the product and understands what issue is being described to them. This helps ModusLink give callers a pleasant customer service experience and greatly increases the chance for immediate problem resolution.
ModusLink has dedicated support teams stationed at its contact center locations around the world, connecting with consumers by focusing on first-time resolution efforts to build customer loyalty, while simultaneously preserving or increasing sales to reduce returns and cancellations. With always-on global support and data-driven analysis, ModusLink is able to provide its clients a completely integrated solution that covers the entire customer lifecycle.
“Receiving the Gold Stevie Award for Sales & Customer Service is a
testament to the unwavering dedication of our amazing customer support
teams here at ModusLink,” said
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10% over 2016. More than 75 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the finalists earlier this month.
“The growth of the Sales & Customer Service awards program illustrates
the importance of the functions highlighted – sales, business
development and customer service – to successful enterprises of all
types, and how integral recognition in these domains are to building and
maintaining corporate reputations,” said
Additional details about the Stevie Awards for Sales & Customer Service and the full list of Stevie winners in all categories is available at www.StevieAwards.com/sales.
For more information on ModusLink’s Contact Center capabilities, please visit https://www.moduslink.com/solutions/contact-center/.
About The Stevie Awards
This release contains forward-looking statements, which address a
variety of subjects including, for example statements regarding supply
chain solutions. All statements other than statements of historical fact
are forward-looking statements. The following important factors and
uncertainties, among others, could cause actual results to differ
materially from those described in these forward-looking statements:
ModusLink's success, including its ability to reach its revenue, sales
and profitability goals depends on its ability to execute on its
business strategy as well as the continued and increased demand for and
market acceptance of its services; global economic conditions,
especially in the technology sector are uncertain and subject to
volatility; demand for ModusLink’s clients' products may decline or may
not achieve the levels anticipated by ModusLink’s clients; and increased
competition and technological changes in the markets in which ModusLink
competes. For a detailed discussion of cautionary statements that may
affect ModusLink's future results of operations and financial results,
please refer to ModusLink's filings with the