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|ModusLink Launches Aftersales Management Solution to Help Customers Improve Reverse Supply Chain Decision Making|
Improved Vision Into Reverse Supply Chain Process Enables Customers to Improve Efficiencies and Increase Service Levels While Lowering Overall Costs
It is extremely difficult to forecast the consumer’s reaction to a particular product after it has been introduced to the market – not to mention setting up a supply chain that reacts accordingly and correctly predicts potential costs. The reverse supply chain has long been overlooked by companies and seen as an unnecessary expense, with very few taking the time to better understand and optimize the process.
The importance of aftersales management is highlighted in a
To try to solve the problem, manufacturers, sales channels and companies insource a range of service partners – each covering one piece of the reverse supply chain. These stakeholders very rarely take the time to consider process improvement, cost reduction, or increasing the insight in their reverse processes – all important aspects of the reverse supply chain that are just as important to improve.
Companies are starting to view aftersales management as more than just a
necessary evil; when implemented correctly, it can have a major impact
on the success of a company. In fact, Aberdeen’s research found that
“organizations that have streamlined their returns operation have
The challenge, however, is how to “untangle” the current reverse supply chain, add additional solutions where needed, optimize and streamline the processes – and then make weighted decisions based on the gathered information that will apply to your entire global operations.
“Every unneeded expense adds up, especially in today’s economy,” said
ModusLink’s Aftersales Management Solution is a modular global system that combines existing and new supply chain solutions, allowing companies to acquire improved insight into their reverse supply chain, which leads to reduced costs and increased service levels.
In addition to helping companies improve the way their aftersales processes are run, ModusLink’s solution will also analyze the data produced by the reverse supply chain cycle to discover patterns and issues that can be corrected to cut down on the amount of product being returned. Without regular analysis, correctable problems might be missed – and by repeating those problems in future product versions, customers could be turned off from your products forever.
The solution encompasses everything a company needs to properly manage its returns operation, making it easy for customers to return products – while at the same time, ensuring the company is driving the greatest value possible out of each return. The solution’s features include:
Through a better understanding of the process, combined with information about why products are being returned, companies can improve the way a product works, change the way it is being marketed or sold, and even speed the discovery of a defective part that is affecting a high number of devices and causing returns. This insight helps to reduce the amounts of NFF (No Fault Found) returns – and ultimately enables companies to get a higher yield out of their returned products.
For more information on ModusLink’s Aftersales Management Solution, please visit http://www.moduslink.com/solutions/aftersales.
This release contains forward-looking statements regarding the benefits
of ModusLink’s aftersales management solutions. All statements other
than statements of historical fact are forward-looking statements. The
following important factors and uncertainties, among others, could cause
actual results to differ materially from those described in these
forward-looking statements: ModusLink's success depends on its ability
to execute on its business strategy and the continued and increased
demand for and market acceptance of its solutions and services; there is
increased competition and technological changes in the markets in which
ModusLink competes; and there are certain inherent risks associated with
providing services internationally. For a detailed discussion of
cautionary statements that may affect ModusLink's future results of
operations and financial results, please refer to its filings with the